Introduction
Quality disputes are a common issue in OEM and international trade with Chinese suppliers.
These disputes often arise after shipment, when the buyer discovers that the goods do not match agreed specifications.
Common Real-World Problems
We frequently see:
- Products materially different from approved samples
- Lower-grade materials used in production
- Missing components or incomplete assemblies
- Goods failing inspection at destination country
Legal Position in China
Under Chinese contract law, suppliers are required to deliver goods that conform to agreed specifications.
If they fail to do so, buyers may seek:
- Price reduction
- Refund
- Replacement or repair
- Compensation for losses
Evidence Is the Key Factor
In practice, successful claims depend heavily on:
- Written contract or purchase order
- Technical specifications or samples
- Inspection reports (if available)
- Communication records with supplier
Practical Insight
Many disputes fail not because the claim is invalid, but because evidence is insufficient or unclear.
Conclusion
Defective goods disputes can be resolved legally in China, but preparation of evidence is the most critical step.